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Last updated 11th January 2022. 

Thank you for choosing to be part of our community at Butterfly Melts (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at hello@butterflymelts.com.

When you visit our website https://www.butterflymelts.com (the “Website”), and more generally, use any of our services (the “services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

  • What is a wax melts?
    Wax Melts are in simple terms a wick less candle, made from wax which has been scented with a fragranced oil and melted in a Wax/Oil warmer. The warmer melts the wax which then releases a scent into your home.
  • What do I need to use a wax melt?
    You will need a Wax Warmer (Link on website), a 4-hour Unscented Tea light and of course one of our amazing Wax Melts
  • How long does a wax melt last?
    A wax melt can last up to 16 hours, which would be the length of 4 tea lights, when you first use your wax melts it will be the strongest the more you use it the weaker the scent will get once you can no longer smell your wax melts it’s time to change
  • How do I remove the harden wax in my burner?
    The easiest and most eco-friendly way to remove your wax is to put your burner in the freezer for no more than 5 mins and then once you remove your burner from the freezer you can push your harden wax out.
  • What do you with a dead wax melt?
    Our Wax Melts are bio – degradable, which means can you can dispose of with your other bio degradable waste.
  • Are you wax melts toxic?
    In simple terms NO, you will see a warning label on all of our products, this is to let you know the ingredients that are in our fragrance oils, some of our customers may have allergies to some of the ingredients so we let you know what is in them before you buy. But all of our wax melts are non-toxic, vegan, and handmade.
  • What is the white smoke I see when using my wax melt?
    The white smoke you are seeing is the Fragrance Oil burning off the Wax Melts this is completely safe and completely natural.
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